Terms of Service

1. Acceptance of Terms

By accessing or using Kalyxi's AI-powered sales call analysis platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Kalyxi provides an AI-powered platform for analyzing sales calls, generating insights, coaching recommendations, and performance tracking. Our services include:

• Call transcription and analysis
• AI-generated scoring and feedback
• Performance dashboards and analytics
• Team management tools
• Custom scorecard creation

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete registration information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all account activities

4. Acceptable Use

You agree not to:

• Upload content that violates any laws or regulations
• Use the service to harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the service
• Reverse engineer or attempt to extract source code
• Resell or redistribute the service without authorization

5. Content Ownership

You retain ownership of all content you upload to Kalyxi, including call recordings and transcriptions. By using our service, you grant us a limited license to process this content for the purpose of providing our services.

6. AI Analysis Disclaimer

Our AI-powered analysis is provided for informational purposes and to assist with sales coaching. AI-generated insights and scores should be used as guidance and not as the sole basis for employment or performance decisions.

7. Limitation of Liability

To the maximum extent permitted by law, Kalyxi shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

8. Termination

We reserve the right to suspend or terminate your access to the service at any time for violation of these terms or for any other reason at our sole discretion.

9. Changes to Terms

We may modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms.